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Affordable wills from a name you can trust

Whether you're planning your children's future, buying a house or just making sure your wishes are clearly stated, we can help you take care of your will.

Frequently Asked Questions

Frequently asked questions

Coronavirus

About Which? Wills

  • Who we are?

    Which? Wills are part of the Which? group, wholly owned by the Consumers' Association.

    Completely independent

    The unique thing about Which? is that we are completely independent. We have no owners, shareholders or government departments to answer to and you'll never see an advert in our magazines or on our websites.

    This means we work entirely on behalf of you, the consumer, and nobody else – so you can rest assured that you're getting the very best advice available.

    The Which? Group

    As a not-for-profit charitable organisation, all the money we make from our commercial operations is used to support the activities of the Which? Group.

  • Our service

    We provide an online service where customers can produce legal documents from the comfort of their own homes.

    To see the documents we offer, visit the see our products page on our website.

    You must be able to access and use the internet to create a document with Which? Wills but you can contact our team by email or phone if you need help with using the system.

  • I do not know my Which? Wills username or password?

    If you do not know your username or password click here

    Your username is likely to be your email address

  • What service levels do you offer?

    Self Service (Wills only): You draft your document with the help of our online guidance notes.

    Legal Review: You draft your document with the help of online guidance notes, and then you submit the document to us to be reviewed by one of our specialists. Details regarding Legal Review can be found in our terms and conditions.

    Premium (Wills only): Offers all the support and guidance of our Self Service & Legal Review package but with some added extras.

  • How can I get in contact with Which? Wills?

    Visit our contact us page.

  • Who reviews my documents?

    Our team of specialist paralegals, who specialise in Wills and Powers of Attorney. All of our team have undergone professional ongoing training in this area of the law.

    The team is supervised by a Solicitor regulated by the Solicitors Regulation Authority (SRA).

  • Are Which? Wills regulated?

    Which? Wills is part of Which? Limited and is an unregulated organisation.

    The team is supervised by a Solicitor regulated by the Solicitors Regulation Authority (SRA).

  • I'd like to speak to someone about Which? Wills before I proceed. Is this possible?

    Yes. Visit our contact us page for details about how to get in touch.

Completing your document

  • Are Which? Wills documents legally binding?

    Yes, all Which? wills documents are legally binding once they have been printed, signed and executed.

  • What happens after I have purchased the document?

    You can start our questionnaire as and when you're ready with our easy to use software

  • How do I locate my documents?

    You will need to login to your Which? Wills account and Click 'Complete a saved document'.

  • I purchased a number of documents, but I can only find one of them. Where are the additional documents?

    You will need to login to your Which? Wills account and Click 'Complete a saved document'.

    Any documents you have started will apear under 'In progress documents'.

    Documents that you are yet to start can be found under 'Purchased documents' or by clicking 'Start a purchased document'.

  • How long does it take to complete the questionnaire?

    This depends on the type of document you're creating and how much information you have to hand.

    We suggest you should set aside around an hour to complete the questionnaire, although it can take less or more time, as no situation is the same.

  • What happens once I've completed the questionnaire?

    Our legal document will be created for you to view. If you purchased a 'Self Service' document, it is then ready to be printed, signed and witnessed.

    If you have chosen a product that includes a legal review, submit the document to our specialists. They will review the document and provide you with feedback, guidance and suggestions (if any) and you will then receive an email confirming the next steps.

  • How long does the legal review take?

    We aim to complete the review within ten working days. It is usually quicker than this, however, at busy times it might take slightly longer.

  • How do I check the progress of my review?

    When you submit your document for review, you will receive an email confirming we have received it.

    To check the progress, log in to your Which? Wills account, go to the 'complete a saved document' page, and at the bottom of the page, you will find an estimate as to the likely timescale.

    Next to each document it will confirm the current status.

    Once your document has been reviewed, you will receive an email confirming this.

  • How do I print my document?

    Log in to your Which? Wills account and click on 'Complete a saved document'.

    Select 'Print', and then download your document and print as you would normally. You can also print a draft version of the document if this is desired.

  • I want to upgrade the document I have purchased, so that it will be reviewed, how do I do this?

    Log in to your Which? Wills account, go to 'complete a saved document'. Next to the document you want to be reviewed, click on 'upgrade to legal review'.

    You will need to pay the difference in the price between the two service levels, and when prompted enter your card details again.

  • Do I have to complete my document before a deadline (such as the end of an offer)

    There is no deadline, you can complete your document it in your own time, but we recommend you complete it as soon as possible.

  • Do you certify documents?

    No, this is not a service we offer.

  • Which web browser do I need?

    The website is designed to work in all current versions of Internet Explorer, Microsoft Edge, Mozilla Firefox and Chrome. If you do experience any technical difficulties, in the first instance try using an alternative browser.

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Wills

  • What is the difference between a Mirror Wills and a pair of Wills.

    Mirror wills are made by two people in substantially the same terms and are therefore a 'mirror' of each other. Usually, in these wills, the first to die leaves their estate to the survivor. When the survivor dies, the estate passes to the beneficiaries (who are usually the same people in both Wills).

    A pair of Wills is two Wills made by two people with the flexibility to make them similar to each other or completely different.

  • What is a trust / who are my trustees?

    A trust is an arrangement where property is held individuals known as trustees, for the benefit other people known as Beneficiaries.

    The Trustees are the people who manage the Trust. In our Wills your executors are also referred to trustees.

  • Who can witness my Will?

    In England & Wales a Will must be witnessed by two independent people over 18 years of age.

    Your witnesses do not need to know the content of your will, and the cannot be;

    • blind,
    • beneficiaries in your will,
    • spouses or civil partners of beneficiaries in your will, or
    • anyone related to you
  • What type of gift can I make in my will?

    1. Specific gifts – e.g. items such as your jewellery, shares or property

    2. Pecuniary gifts – e.g. cash

    3. Residuary gifts – what's left after all debts have been paid and all other legacies have been accounted for.

  • How do I change my will?

    Either by making a new Will, or executing a codicil to the Will.

    A codicil is a document that amends a previously executed will, rather than replacing it.

    If you need to make substantial changes or additions to the Will, we would recommend making a new Will.

  • Can I use Which? Wills if I have foreign assets?

    If you have assets outside the UK, our Wills attempt to cover these, however, we cannot guarantee the laws of the country where the asset is situated will accept this.

    We strongly suggest you take independent specialist advice, particurlarly concerning the laws of the country where the asset is situated, and consider whether or not our service is likely to meet your needs.

  • Where should I store my will?

    You should store your will in a safe and secure place and tell your executors where it is.

  • I have a business, can I use your service?

    You still may be able to use our service, however, we strongly suggest you take independent specialist advice, concerning this element of your Will and consider whether or not our service is likely to meet your needs.

  • Can you advise on things such as Inheritence Tax and care fees?

    Unfortunately not. If you are a Which? Legal member you can discuss inheritance tax with one of their expert lawyers. Please call 0117 456 6020 to arrange a call for this.

    Alternatively, if you are not a Which? Legal Member, The Money Advice Service from the Government may be able to help.

Power of Attorney

Other documents

  • Letter of Wishes... what is this, and do I need one?

    A letter of wishes is a document that accompanies a Will, and provides your executors with information you feel is relevant to assist them in dealing with your estate after you have died. You might chose to explain the your reasons for the way you have made your Will, provide a full list all of your assets, and even your funeral wishes and care instructions for your children.

    There is no requirement for you to complete a letter of wishes, and it is not legally binding, but it can prove very useful in providing clarity to your executors. The letter should be kept with your Will (but not attached to it).

    If your Will contains a discretionary trust, we strongly recommend you complete a letter of wishes, addressed to your trustees, explain how you would like them to administer the trust.

  • Codicils

    A codicil is used to make straightforward amendments to an existing Will.

    If you already have a number of codicils to your existing will, or if you wish to make substantial changes, we would recommend you draft a new will.

    You do not need to have written your original Will with us, to use our codilcil document.

  • Living Wills

    A living will is used to advise your friends, family and medical professionals of your wishes about your healthcare if you become seriously ill and lose the capacity to make decisions or communicate them.

  • Severence of Tenancy

    If you own your property as 'joint tenants', when you die, the surviving owner automatically becomes the owner of the whole property, regardless as to the content of your will.

    If you would like other people to inherit your interest in a jointly owned property, it is necessary for you to own the property as 'tenants in common'.

    To convert the ownership from 'joint tenants' to 'tenants in common' it is necessary to sever the tenancy.

Payment and Refunds

  • How and when do I make payment?

    Online once you have adding your documents to your basket. We accept all major debit and credit card and your payment is processed securely.

  • Am I entitled to a refund?

    You are entitled to a refund within 14 days of purchase.

    However, this cancellation period can expire earlier than 14 days in the following circumstances:

    Self Service: The document has been completed to 100%

    Legal review or Premium: The document has been reviewed by the Which? Wills Team

    If you're entitled to a refund, the amount will be refunded back via the original method payment.